Buyer Protection

All orders placed through HUMANOID Pre-loved are covered by our protection policy. You have 24 hours after receiving your item to check your order and file a Claim if there’s an issue.

During this time, your payment is held and not transferred to the seller. You can verify your order in the “Your Purchases” section.

If you don’t verify your order or file a Claim within 24 hours of receiving your item, the order will be automatically considered verified. After this time, a Claim or refund will no longer be possible.

Something wrong with your item?

If your item isn’t as described, you can submit a Claim within 24 hours of receiving it. Here’s how it works:

1. Submit a Claim: Go to “Your Purchases” and submit a Claim within 24 hours of receiving your item.

2. HUMANOID Review: We’ll review your Claim and contact you if we need any additional information or photos. Once your Claim is approved, the seller confirms the return.

3. Print the Return Label & Ship: Once the return is confirmed, we’ll provide a return shipping label. Download it within 4 days and hand over the parcel within 5 days of downloading it.

4. Receive Your Refund: Once the returned item has been delivered and checked, we’ll refund the price of the item to your original form of payment. The original shipping fee is not refunded.

What if I don’t like my item or it doesn’t fit?

Below are your options:

• An item that you simply don’t like or that doesn’t fit cannot be returned. Returns are only available through a Claim, when the item is not as described.

• You can re-list it on HUMANOID Pre-loved and sell it to another buyer — just create a new listing.